Heroes With Hearing Loss

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Veterans Service Officer FAQ

Frequently Asked Questions from Veterans Service Officers regarding the Heroes With Hearing Loss program from Hamilton CapTel.

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Order a captioned telephone at no cost!

Simply fill out the order form to receive a Hamilton CapTel phone at no cost.

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Call: 800-974-1517

Fax: 402-694-5037

Email: info@HeroesWithHearingLoss.org

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Provided by Hamilton^® CapTel^®. FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. Automatic speech recognition software generates captions of what the other party to the call says, and, in certain circumstances, a live communications assistant may be included on the call to make needed corrections and/or add call details. The captions are then sent to the phone. There is a cost for each minute of captions generated, paid from a federally administered fund. To learn more, visit fcc.gov. Third-party charges may apply: the Hamilton CapTel phone requires high-speed internet access (Wi-Fi capable) and in some cases, may require telephone service. When using Hamilton CapTel on a smartphone or tablet and not on Wi-Fi, a data plan is required. Hamilton CapTel may be used to make 911 calls but may not function the same as traditional 911 services. For more information about the benefits and limitations of Hamilton CapTel and Emergency 911 calling, visit HamiltonCapTel.com/911. Courtesy of Cisco Systems, Inc. Unauthorized use not permitted. The appearance of U.S. Department of Defense (DoD) visual information does not imply or constitute DoD endorsement. Third-party trademarks mentioned are the property of their respective owners. CapTel is a registered trademark of Ultratec, Inc. Copyright ©2025 Hamilton Relay. Hamilton is a registered trademark of Nedelco, Inc. d/b/a/ Hamilton Telecommunications.

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